Despite our efforts in ensuring the product is usable and has a long life ahead, there has been cases where the item opens up or breaks. For such cases, we only take responsibility for 7 days counting from the day you received your order. We believe two days are sufficient for checking the item, if it’s fine or not, if it is damaged or not.

Once we receive your parcel, it can take ~5 business days to reach out to you.

1. Pack with Care: If original packaging was provided, kindly include it when returning. We want it to travel safe and secure.
   
   
2. Write the following details on a piece of paper:

• Name
• Whatsapp Number
• Order ID

3. Send at:

• Name: Fiorejewels
• Address: 376 – Block P, Johar town, Lahore
• Phone: 03299559839

4. Fee: We deduct RS250/- for shipping and packaging from your refund.

5. Payment: You receive your refund in 10 business days, after we receive your item. 

**You bear the courier charges unless it’s a mistake from our end i.e. wrong or defective (unless “slightly damaged” is mentioned in its name) product sent.

Once we receive your item it goes live on the website before your refund is processed.

For further assistance, Whatsapp us at 03299559839 or email us at fiorejewelspk@gmail.com

Important Notice

Watches must not be used outdoors, exposed to water, resized, or worn for extended periods if you intend to return. The watch must be in unused condition, with all original packaging, tags, protective stickers, warranty cards (if provided), and accessories included.

Another Important Notice: If the watch shows signs of use, scratches, strap adjustments, or missing original packaging, the return and refund policy will not be applicable.